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Browser Crashes

Due to interaction between upgraded Java plug-ins and Internet Explorer 9, you may find that you are experiencing browser or window crashes when you attempt to open a document for viewing. If you experience crashes, you will need to change Java settings or upgrade the Java version on your computer.

Before changing your computer's Java options, you must first understand which Internet Explorer version and which Java version your computer is running.

Identify Your Internet Explorer Version

To Identify your Version of Internet Explorer:

  1. Launch Internet Explorer.
  2. If you do not see a menu bar in your browser window, right-click at the top of the window, and select Menu bar.
  3. Click the Help menu.
  4. Click About Internet Explorer. The About Internet Explorer window will open.
  5. Locate your Version number.

If you are using Internet Explorer 9, continue the next steps to detect your Java version.

Detect Your Java Version

Java provides a Web page that will detect your Java version.

Click on this link to run the detection: http://www.java.com/en/download/help/testvm.jsp

The resulting Web page will display information about the Java version that is installed on your computer. Make a note of the following information:

Follow the appropriate steps below for either 32-bit or 64-bit Java versions.

Settings for 32-bit Java Versions

If your computer is running a 32-bit version of Java 6 or 7, you must disable a Java setting.

To Change Your Java Settings:

  1. Go to Start > Control Panel.
  2. Double-click on the Java Control Panel.
  3. Click the Advanced tab.
  4. Toggle open Java Plug-in.
  5. Uncheck the Enable the next-generation Java Plug-in setting.
  6. Click OK.
  7. Close the Control Panel.
  8. Restart Internet Explorer.

Upgrade 64-bit Java Versions

If your computer is running a 64-bit version of Java 6 or 7, you will not have permission to change the Enable the next-generation Java Plug-in setting as described above. You have two alternatives:

  1. Download a free upgrade of your Java version from http://java.com/en/download/index.jsp. The new installation will default to the 32-bit version. After the installation is complete, follow the steps above to change the Java settings.
  2. Use Firefox or Chrome as an alternate browser.