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Due to interaction between upgraded Java plug-ins and Internet Explorer 9, you may find that you are experiencing browser or window crashes when you attempt to open a document for viewing. If you experience crashes, you will need to change Java settings or upgrade the Java version on your computer.
Before changing your computer's Java options, you must first understand which Internet Explorer version and which Java version your computer is running.
If you are using Internet Explorer 9, continue the next steps to detect your Java version.
Java provides a Web page that will detect your Java version.
Click on this link to run the detection: http://www.java.com/en/download/help/testvm.jsp
The resulting Web page will display information about the Java version that is installed on your computer. Make a note of the following information:
Follow the appropriate steps below for either 32-bit or 64-bit Java versions.
If your computer is running a 32-bit version of Java 6 or 7, you must disable a Java setting.
If your computer is running a 64-bit version of Java 6 or 7, you will not have permission to change the Enable the next-generation Java Plug-in setting as described above. You have two alternatives:
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